Chinese Guest Relations Officer at Kayumanis Jimbaran Private Estate and Spa

Kayumanis properties are for the discerning, for those who want finer things in life and where life is a private celebration. Our Private Estates, Villas and Spas provide the finest in luxury and bespoke service to travelers who seek to disconnect from the hustle of the world and reconnect with what's really important in their life. Kayumanis properties are located in carefully selected locations which are rich in history, culture, and cuisine. Each unit on every property is lovingly and individually designed to ensure that the unique essence of each location is not lost.

Kayumanis Jimbaran Private Estate and Spa is looking for dynamic and energetic young people to be a part of our team:

Chinese Guest Relations Officer

Responsibilities:

• To deliver excellent customer service and cater to the needs of Guests as well as coordinate with other team members to ensure an exceptional Guest experience.
• Serve as the main point of contact for Chinese-speaking Guests and ensure all departments are fully briefed on their requirements
• To cross and up sell the resort’s products and services
• Manage, record and resolve all Guest requests in a timely and professional manner, escalating accordingly where required
• Assist with other departments, as necessary

Requirements:

• Diploma or fresh graduates
• Hospitality related education is an advantage
• Proficient in the use of computers and familiarity with electronic channels
• Excellent command of Mandarin both spoken and written
• An ability to listen and respond to demanding Guest needs
• Excellent interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of Guest service

Interested candidates are invited to submit application and CV with recent photograph to:
General Manager
Email : gmjimbaran@kayumanis.com or
Human Resources Department:
Email : hrjimbaran@kayumanis.com