Jobs Descriptions :
- Teaches and enforces all existing and
new policies and procedures. - As a representative of Senior
Management, the Duty Manager will be called upon to deal with guest
problems and/or complaints. In
dealing with these situations, the Assistant Front Office Manager must
ensure that they use tact and diplomacy and remain within the
organizational policy in rectifying the situation. - Takes a responsibility for receiving and
escorting all VIP's and ensuring that they feel comfortable and welcome on
arrival to the hotel. - Responsible for the security control of
all hotel keys whilst on duty. - Takes a responsibility for security
checks of the entire hotel and its equipment on a regular basis each
day/evening. - Takes a responsibility for liaising with
the contracted Security Company on daily basis. - Takes a responsibility for attending to,
resolving or acting upon any alarms or security breaches that may occur
whilst on duty. - Ensures and oversee that the
Receptionist/Cashier shift procedures/duties are completed on time and are
procedurally correct. - Ensures the computer "saves" are done as
scheduled. - Ensures that on-going pertinent/relevant
logbook communication to other shifts is maintained. - Assists Reception/GSA Telephones as
required. - Takes a responsibility for assisting in
a "hand-on" capacity should the need arise in any outlet or area in the
Hotel. - Assists as required/requested with the
solving of any guest complaints/upsets. - Takes a responsibility for the
issue/supply of stocks as requested by Outlet Managers/Supervisors. - Ensures all outlets open/close on time.
- Takes a responsibility for ensuring all
outlets are securely locked-up at their respective close of trading. - Takes a responsibility for the
issue/receipt and verification of all outlet floats as required. - Ensures all F & B employee members
are correctly uniformed per relevant area/outlet. - Takes a responsibility for ensuring that
end of shift balances for outlets are completed on time and are in balance
- Takes a responsibility for the action
fire and emergency procedures and for contacting Senior Management in case
of a fire or emergency whilst on duty. - Takes a responsibility for the timely
handover, briefing by outgoing/in coming Assistant Front Office Manager
/Manager on Duty. - Ensures that you as Assistant Front
Office Manager are constantly aware of and "up-to-date" with all
happenings and operations within the hotel. It is vital that you have an
obvious presence throughout the hotel, and be visible and moving through
public areas and departments continually whilst on duty. - Takes a responsibility for ensuring
clear and constant communication lines are kept with all employee and
hotel department. - Takes a responsibility for providing
change to other departments and the correct balancing of the main safe
float. - Ensures that you as a Assistant Front
Office Manager are completely aware of all the hotel's services and
facilities, outlet operating hours and scope of service. - Responsible for on-going
pertinent/relevant log book communication to other shifts/ departments. - Acquires, through training provided, a
comprehensive knowledge of the hotel Computer System, Telephone System,
Paging System and In-House Movie System. - Takes a responsibility for adhering to
the hotel employee rules and regulations as detailed in the hotel employee
handbook - Oversees the daily movement of guest
activities and be able to resolve any guest complaints and to establish an
amicable relationship with guests, clients and customers of the Hotel. - Through close supervision recommends
improvement in operation, especially in the aspects of developing better
service standards, increasing revenue and reducing costs. - Ensures all employee on duty are at all
times immaculately groomed and wear correct and complete uniform. - Ensures all employee are present at
roistered time in the appropriate departments. - The Assistant Front Office Manager must
be fair and just in any employee disciplinary action required whilst on
duty. - Ensures that all employee behavior and
service skills are in line with the hotel standards. - To be responsible for the entire Front
Office Department operation in the absence of the Director of Rooms. - Maintains close working relationships
with other department and attends any meetings in the absence of the
Director of Rooms. - Takes a responsibility when assigned to
perform any other duties or job functions are required by Management from
time to time.
How To Apply?
send your Application Letter, CV, Recent Photograph and any supporting data to hrm@bwresortkuta.com
Publish by : John Petrus | hrm@bwresortkuta.com
0 comments:
Post a Comment